Lisa was very easy to work with. She explained things, had us try them, and then explained what could be done a little better. Some of the changes in our dog were immediate - walking to heel, following us through doorways, even getting into his crate! It was eye opening for us when when she explained that when the dog does something wrong, he's not a "bad dog," he just made a mistake! We were excited to learn this "new" way of training and to see the results! (this was a new type of training for us!) I would absolutely recommend Bark Busters. It was so great to spend time learning new things and then see the results. I could not be happier with the experience! To learn that were were the ones who needed the help and that our dog would then respond was an eye-opener!