Dick was incredibly patient and clear with his instructions. I really liked that he let US train our dogs! We couldn't believe how calm our home seemed, even a week after our training. The front door exercise was nothing short of miraculous!--Dick was extremely personable - yet to the point and respectful of our time. He inspired me to maybe be a Bark Buster someday! I would absolutely recommend Bark Busters - 100% without question! The investment was worth every penny...we have two new, balanced, well-behaved dogs! Dick was amazing! We look forward to our future encounters with him.