Although some of the techniques were somewhat unusual (growling), Dick made everything easy to understand. After the first day of training, our dog no longer jumps on the furniture. It was great to stop giving Joey treats so he would follow commands. Dick gave many examples and shared anecdotes with us and assured us that the training would work, if we did our homework. We have already recommended Bark Busters to our neighbors and friends. Dick Messenger is a professional. He is in contact immediately and also follows up with calls. Other characteristics: prompt, organized and personable.