Alan was great in explaining the flip chart so that I truly understood it from a dog's point of view. By the end of the training, Lola had already seemed more relaxed and responded well on leash-training. I loved how it was training without treats, and I was also a fan of giving Lola educational toys. Lola and I both enjoyed the training. I have recommended Bark Busters to all of my clients-so far I have had one sign up. Alan has been great! What a patient and kind person! His re-visits are very educational, and we have learned so much and have a much happier, relaxed pup!