We heard about Bark Busters from a friend who had used the training and raved about it. We contacted Paulette before we got our puppy so that she would be lined up and ready to go as soon as our new baby came home. Paulette gave us excellent advice on how to make the coming home and acclimating into the new pack successful. The first Bark Busters session with Paulette and her son, Jon, was very informative, with a combination of showing us hands-on techniques, giving us handouts to later refresh our memories and reinforce the goal of each type of training and lots and lots of explaining about how to speak and understand "dog." We felt very comfortable with Paulette and Jon and saw right away how the techniques worked. We began our training that very day and have continued to train daily. Whenever we have hit a snag or our puppy gets to a new developmental stage, we call Paulette and she gives us advice on the phone and arranges a visit to our home within a day or two. Paulette is very responsive, and I have never waited even a day for her to return my calls. She is very respectful of our time and arrives at our home at the scheduled time. One of the most comforting aspects for us with Paulette and Jon in particular and Bark Busters in general is that once you have signed on with them, they will advise and help you for the life of your dog. Our dog is 6 months old now, and we look forward to a long and happy relationship with Paulette, Jon and Bark Busters.