Rachel illustrated and explained the training techniques very clearly. It was easy to recreate the techniques after the training session. Results were so positive, I felt silly even having to ask for training help. Other people who interface with Willow immediately noticed the improvement in her behavior. I couldn't be more pleased. The techniques were simple, straightforward and sensible - and work marvelously. It was great learning the theory behind the training method, and this also helped reinforce the technique. I have spoken highly about Bark Busters, and given Rachel's contact information to others. Thank you so much - Willow and I are more "in tune" than ever. Alleviating her anxiety by teaching her she did not need to be our pack leader has worked wonders.