Nikki was very clear and concise in her explanations. Mindy is already a different dog, after only one session. The "BAH" is a wonderful tool for training. Four years of struggling to manage Mindy's behavior, and all I needed was my voice. I love the hands-off techniques. I've worked with two other trainers and three vets to figure out how to best help Mindy-this is the method that works! Mindy, I was told by one trainer, was the equivalent of an ADHD person, and something wasn't connecting in her mind. Nikki found the right connection. The dog I once though of re-housing, the hopelessness I felt, is gone. In her place is my forever pet, Mindy.