Jeri was wonderful. She was clear and concise. Wilson is much better. When we use the tools and techniques he really responds. The training seemed simple yet, they were very effective. I liked knowing how to escalate the commands if needed. We learned a lot. My whole family participated and we all had homework. It helped us be consistent and f it definitely made Wilson listen to all of us. Jeri was great to have her come to my house, work with my family and even go for a walk with me was so helpful. I wasn't overwhelmed and Jeri helped me be confident with the training.