Donna is fantastic to work with - as a former client herself, she understands the difficulties and hesitations you have as an owner, and is able to both empathize and steel you against problems you'll have. She's warm but no-nonsense. Moreover, since working with her, our two dogs (twin Maltese-Yorkshire sisters) have been markedly more amenable and peaceful. They're happier, calmer and no longer fight with each other. We'd started avoiding certain situations that we thought would trigger them, and Donna helped us to help them overcome those issues.