I was first introduced to Bark Busters five years ago by my veternarian. My two bassett hounds were have difficulty transitioning to a new apartment and the resulting separation anxiety led to howling for hours on end. Trainer Jack Knudsen (in Redmond) was very helpful and showed me how to lead by example, that is become my dogs pack leader. At Jack's suggestion I purchased the Lifetime Service Guarantee. Fast forward five years..... I just moved into a new apartment home and again, my dogs were having a difficult time transitioning to their new digs. Remembering something about the Bark Busters' guarantee I called Jack Knudsen and was given Connie Dubois' number as I'd moved to Snohomish county and was thus out of Jack's territory. Connie was great. She called me back within minutes of my voicemail and agreed to meet with me, FREE OF CHARGE. Not only that, she stayed for TWO HOURS! Connie was very thorough and patient with me as she went over practically everything I'd learned five years earlier. She was professional, compassionate, and gave me the confidence to resume my role as pack leader. My relationship with my dogs has improved and I feel confident leaving the house now, without worrying about my dogs howling. Thank you Connie!