We found dog psychology to be so interesting! Learning this during the first visit was crucial to the rest of our training. Kendra got back to me quickly after my first call and our first phone chat was so thorough. I was definitely impressed. The dogs instantly connected with Kendra and she was very clear on my role. We had a great plan in place, which made the second visit great. Kendra is very professional, friendly and easy to work with. Absolutely no problems with Kendra! We would recommend Bark Busters because it works! In as little as a few hours, I saw some major improvements. It's such a humane and logical way of training an animal, and my dogs have responded beautifully. They are much happier and at ease now that they don't feel the need to be the "pack leader."