Barbara was very patient and understanding with any question or concern we expressed. I was extremely impressed at how our dogs immediately responded to the training. My husband and I do not like forceful aggressive training and were impressed with how quickly the dogs responded to the remarkably easy commands. Once we understood the "whys", it was interesting to watch our dogs look at us with a different sense of respect. I realize that just as with children, we humans have to be trained first. Barbara was exceptional and so patient.