I used Bark Busters for my dog Emma last year. We participated in the one-year program. She and I had some issues and needed help. I called a few dog trainers in Tucson and was not given any hope. Emma has aggression issues and had, in the past, bit someone. Her aggression came out of her need to protect me. I was told by 2 different trainers that it would cost a lot of money for the help and she would have to stay in a place for 1 month with no visits from me, OR she was a hopeless case and could not be helped. This is all from a 3-minute conversation over the phone. I spoke with Gerard at Bark Busters and explained what I needed. He was professional and willing to help and we talked for about 30 minutes. He did not rush me off the phone. He did not make me feel like Emma was a hopeless case. Instead he told me he could help us. He came by the house several times in the first 2 months for about an hour each session. Again, he did not rush anything. And each time he taught me how to teach Emma. After that it was about once a month. More time if I felt we needed it. I know her issues are my fault. So I needed to let her know that I was in charge and ok and she did not need to protect me all the time. With his help, I have learned how to make her less stressed and worried about me. She still has a bark and lets people know she is there but the difference is in how I react. Thanks to Gerard, I have less fear about taking her into new situations around people. I would recommend his training to anyone who needs help for a "hopeless case".