Our dogs, Jack a 3yr old Havanese and Rocky a 4 year old Black Lab/Border Collie mix, were typically very lovable, but had a lot of bad habits. This includes absolutely out of control behavior when guests came over, jumping and barking and making it impossible to greet our guests. They also scratched at the door, pulled on the leash for walks, etc. After our first session with Kathy and Betsy, they were able to enlighten us as to who was in charge. Of course, it was the 10 lb Havanese, with what I like to call a Napoleon complex. Kathy and Betsy were able to teach very quickly how to alter our behavior in order to get the desired behavior from our dogs. The results were astounding and virtually immediate. We still need to apply the techniques we learned, but things are so much more peaceful in our home! It was money well spent. Outstanding job!