Nikki was very friendly and detailed. We recognize we, as pack leaders, have a lot of work to do. Our dogs responded well to the training techniques; there were definitely noticeable improvements. The training techniques were easy to learn and easy to repeat. We love that we have a variety of options as we have three very different dogs. The training experience was very pleasant. Nikki is great, she offers a lot of tips and is very helpful. We look forward to continue using the techniques in our home! We have already recommended these services to our friends.