She demonstrated, showed us, and then had us do it individually. She came back as a surprise visitor and our dog sat and stayed while we opened the door. We had tried another place for training-six sessions and Max barely learned. Rachel helped us with Max and his walking. Rachel treated us as if we knew as much as she did. She didn't move on until she thought we were ready. Much better than other places we've tried. He was quiet the entire night! Rachel was a great trainer for Max! She got down on Max's and our levels to help.