Nikki took the time to make sure we understood everything she was telling/showing us. We still have a lot of work to do and some big challenges ahead, but the results after the first day were amazing. I was very unsure at first. I treated the dogs more like little people than dogs, so at first I wasn't so sure about some of the things like: no dogs on the furniture or in bed, etc., but it is working wonders. I didn't understand the pack mentality or the fact that we needed to be the dominant leaders. Nikki showed us how to train and lead while building a strong bond with our dogs. We would recommend Bark Busters! This is by far the most successful training around. The lifetime plan gives me peace of mind that if we work hard, but if we stumble, Bark Busters will be there with excellent suggestions and advice to help us along!