Dick explained the techniques very well. His easy going personality and excellent communication made it easy to follow and understand! 10 minutes into the hands-on training we both could not stop laughing and tearing up! - so pleased at the results! It was nice to not reward with food. We felt like we had a better understanding of Shadow 'the dog'. And we felt like he seemed to appreciate the 'new' relationship. The experience was very enjoyable! It made us so proud of Shadow. We've already recommended Bark Busters to family, friends and co-workers!