I have a 5 month old shih-tzu who just refused to come when we called or to walk on a leash. He knows where his potty spot in the yard is, but unless you watched him 24/7 and could catch him when you called, he would run under the bed...you were out of luck and he was peeing on the floor. I called Bark Busters and explained this to a very friendly gentleman who proceeded to pass it on to Michelle. An appointment was set with no obligations. The day she arrived she called me that morning to confirm and we talked about a few concerns. She was right on time and we began. When she left 2 hours later my little Emmett was walking on a leash!!! Following me to his potty spot on his leash! (No more chasing). And coming to me and standing at my leg when called! She taught me alot about body language, tone of voice, and just the inherent nature of dogs and how they learn. When my husband came home that evening and took him potty on his leash he could not believe it! I am actually having fun teaching little Emmett, it's not frustrating once you know how, and there have been no accidents in the house since our training day! Another great aspect of BB is that they didn't try to "upsell" me to a more expensive program I didn't need. My dog was already well behaved, on a schedule, and understood NO. Michelle took my 3 primary concerns and we were able to address them in 2 hours. She didn't really feel I needed a lifetime or even one year of service. Although if I feel I want to continue with them they will apply what I paid for 1 day to a 1 year or lifetime contract! I do not know of any other training company that offers guarantees, and lifetime visits! AMAZING!!!! Use Bark Busters YOU WILL NOT BE DISAPPOINTED!