We appreciated that John took the leashes and demonstrated the techniques with the dogs before asking us to do it. We saw that Rana needed to know we are in charge. That, however, cannot be completely remedied in three hours. While these techniques are great and do work, practice makes perfect, and it is a lot of consistent practice and application that makes it successful. After four days, the dog is far from perfect, but we have seen noticeable positive changes. Overall, we are very pleased with Bark Busters' natural/humane training techniques. Either my dog is obstinate or our old method, the "snap," is a silly and ineffective motivator. If she was in the wrong mood, our old methods wouldn't even break her focus. John was very willing to talk about our dogs' issues and explaining why they do what they do. He was not concerned about his time, but rather our understanding.