Robin and Danny (founder of Bark Busters) were a great powerhouse. I got to see firsthand how well this program works and any questions I had were answered. I not only recommended Bark Busters to my friends and neighbors, but insisted that my mom seek Bark Busters to train her pup--and showed her the website. The training steps were described very well and there were multiple options for each step (technique). I've never seen my dog, Rocko, pay so much attention nor had as much fun "growling" at my dog. It's really good to know there are still holistic and safe ways to train animals.