Nikki was wonderful in showing me what I was doing wrong without making me feel dumb. I realize it's more training the owner, then the dogs. I was very amazed at how quick I was able to get the positive response I wanted. I am pleased with the natural training techniques because both of my dogs are rescue's from abusive situations so it's nice to see the positiveness Bark Busters technique. Nikki is very pleasant and outgoing and always willing to answer and explain all questions. I already have recommend Bark Busters to friends and neighbors!