Brad was not rushed, and if I had questions, he was eager to help me understand the training program. There was a definite improvement following the training ... my dogs are much calmer, and I feel my dogs are much better now. Brad is an EXCELLENT trainer for the dogs and an EXCELLENT "teacher" for me! He's a good listener as well! Very patient! The technique definitely works ... voice commands are effective and humane. Kudos to Brad Howe!! You can see how much he loves his work. Dogs love him too! I'm so glad I took the step to reach out to Bark Busters. I thoroughly enjoyed our sessions and HIGHLY recommend Brad Howe-he's my hero.