Both Betsy and Kathy explained everything very well and answered all of my questions. I observed 100% noticeable results by the end of our 2½ hour session, my dog Moochie was already a different dog. I was really happy with the natural training techniques, I didn't feel like I was hurting or punishing her as opposed to correcting her. The training was very informative and we learned a lot about how to communicate with Moochie while we had lots of fun doing it. I would definitely recommend Bark Busters, my dog is 1000% better.