Rachel used a wonderful tone when explaining all of the training techniques. After Rachel left, Dempsey learned to listen to my command. The natural training technique worked fabulously by the end of the 1st day of training. Rachel made the training very enjoyable for my family and my dog. I would recommend Bark Busters to my friends and neighbors because the therapist made the experience fun for everyone even the dog. Rachel is a very good dog therapist because she had everyone in a great mood and taught my family that we can have an obedient dog we just have to work at the training techniques.