Betsy and Kathy explained the training techniques very nicely. It was practical and was common sense. They were such nice ladies. There was immediately some noticeable results and they also explained to me that it is a 5-week training program & it is up to me to be the leader. It is my responsibility. We enjoyed the all natural training and it made me think "like a dog" and with that correct training is being applied. I would recommend Bark Busters to anyone. I took the behavior quiz and it was a great gage for my dog and me as an owner. This would also be a great program for people getting puppies. Thank you, Betsy and Kathy!!!