She is incredibly genuine in her concerns for our dogs! She is as excited about their progress as we are. The steps are not only humane, but are easy to follow. I didn't feel like we were in "boot camp" and we're better at training when we're relaxed. We have 3 dogs, 2 of which are rescue dogs with some behavioral issues. One dog is aggressive and has made us walk on eggshells in our home. When one of her "triggers" occurs, everyone is affected. However, within very little time we have noticed huge improvements in her stress levels and ours. We couldn't be happier! They all deserve a "stress-free life."