The program was not only explained but was shown to us in a way that was very easy to follow. I was a little skeptical that I would see results so soon but I did. I was surprised to see results with such simple commands and ideas. I love that it's simple. I felt totally confident that I could control my dog after Kathy left. It's very simple but you have to practice and be committed. Our family is going to be so much happier and relaxed. Thank you. Kathy is fantastic and she has helped our family to a stress free future. Thank you so much.