Cheryl, our therapist, was very personable. Spoke as if my dogs were the only ones in the world. I was shocked at the result, letting someone in the door without them running up went so quickly, it blew me away! I am definitely pleased with the natural techniques. I spend no money on treats. They respond immediately!! I found the training enjoyable. I felt so comfortable with Cheryl. It's as if we have known each other for years. I would definitely recommend Bark Busters; at home, attention not split amongst owners, training based only on my needs. Accessible at all times. Cheryl answers questions and training tips everyday if necessary!! EXCELLENT, EXCELLENT, EXCELLENT!