Betsy and Kathy were very enthusiastic and the training was very clear and they demonstrated the techniques very well. We had great results the first day and Moosie was like a different dog. The physical techniques we used before Bark Busters did not work, but the Bark Busters all natural techniques worked miracles. It was really interesting and we had a lot of fun learning. We were at our wits when we called Bark Busters, but the Bark Buster methods worked for us immediately. We are very happy with the results and Moosie is a much nicer dog now that we have taken charge. The red buster cube is a great toy too!!!