John verbally explained the training techniques via a flip chart and then through active handling. John was good friends with our dog Jersey by the end of the visit. At first, Jersey was shy and John showed us ways to train him that we would have never thought of. He also explained why it works. No need to walk around smelling like a large dog treat because you are using your voice and a training collar, not a shock, choke or pinch collar and not a harness. John was friendly to us and to Jersey, yet was firm with him while still letting him be a puppy. I liked the advertisement on the car John drove. It shows to our neighbors, yes, we have a Bulldog, but are raising a professionally trained Bulldog. Jersey has hearing issues and we were concerned about the breed. Now there is not a thought about what we need to do, we know.