I didn't know what to expect, but Joanne was so easy to work with. I like that we received printed info to reinforce what we learned. We could see that the dogs were responding to the training techniques. I was concerned about using a collar on my Italian greyhound, but Joanne showed me how to use it without hurting her. My boyfriend was VERY skeptical, but after the training, he said it was the first time he felt we were in control of the house. I called a friend with three Jack Russells and told him about the training. I also posted on Facebook.