Joanne is an excellent and supportive coach. I am thankful for her lead-by-example and reinforcement approaches. We experienced noticeable improvement the 1st day and continue to see progress. The corrective command, voice inflection, and body language rules are extremely effective both with our puppy and older dog. I especially appreciate the corresponding tools to keep us on track. Your program obviously has the safety, happiness and balance of dogs at heart. While we were pleased with the training techniques we learned elsewhere, your program has provided a deeper understanding of our role and new ways to effectively support our furry family.