Richard and Vicki explained the techniques thoroughly and are always willing and available to answer our questions. By the end of each training session, we have noticed our dog responding to the training techniques. We look forward to learning more techniques regarding food and object aggression, the reason for contacting Bark Busters. Good techniques. Knowledgeable trainers. Professional. Lifetime package is great! Richard and Vicki are quick to respond to phone calls regarding training tips for our dog (they even responded at 8:00 at night!). They have gone out of their way to stop by our house to drop off training aids. We have enjoyed working with Vicki and Richard and appreciate their help and support!