Sometimes I got overwhelmed with the amount of info given at once, but Jeri never got annoyed with my questions and always helped me work through it! Santino still has improvements to make, but he has come SO FAR in these last 9 weeks! It took me awhile to "embrace" it but the techniques make sense once you think about it - and they work! Sometimes I was stressed because I didn't want Santino to act up/not cooperate during a lesson, but they always ended on a positive note with something I could feel good about. I would absolutely recommend Jeri.