We needed help fast, and Jeri came within 48 hours of my call-would have been sooner if I was available! She took her time to ensure we got it before moving on. Our one dog is a nonstop barker, and we saw right away using what she taught that he was responding! We were able to see this right away-I was amazed! I love the positive reinforcements and the use of the "snaps" to get the leadership role of our "pack" known. It was very interesting and exciting to anticipate behavioral changes. Our one dog is 14-this is proof that you can teach an old dog new tricks! Anyone getting a dog or having one with any issue would benefit from this. We are practicing daily and will continue to ensure we get all of the benefits this program taught us; it's great to see changes in our dogs' bad behavior.